1. What are the five main goals in delivering bad news?
- Give the bad news
- Ensure its acceptance
- Maintain reader's goodwill
- Maintain organization's good image
- Reduce future correspondences on the matter
2. What questions should you ask in deciding between the direct and indirect approaches?
- Will the news come as a shock
- Does the reader prefer short messages that get to the point?
- How important is this news to the reader
- Do you need to maintain a close working relationship with the reader?
- Do you need to get the reader's attention
- What is your organizations preferred style?
3. What is the sequence of elements in a negative message organized using the indirect approach?
- Open with a Buffer
- Continue with a clear statement of bad news
- Close with a positive note
4. What is a buffer, and why do some critics consider it unethical?
a neutral statement; can be seen as insincere or dishonest
5. When you using the indirect approach to announce a negative decision, what is the purpose presenting your reasons before explaining the decision itself?
establishs common ground
Thursday, February 25, 2010
Thursday, February 11, 2010
Edited Email
To: sarah@work.net
CC: jim@work.net
From: bill@work.net
Subject: Funding for Training Trip
Sarah,
I have been made a aware of training opportunity I would like to take part in.
Do you have any advice as to who I could speak to concerning funding for the trip?
Please respond at you earliest convenience.
Sincerely,
Bill
CC: jim@work.net
From: bill@work.net
Subject: Funding for Training Trip
Sarah,
I have been made a aware of training opportunity I would like to take part in.
Do you have any advice as to who I could speak to concerning funding for the trip?
Please respond at you earliest convenience.
Sincerely,
Bill
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